Most organisations have experts who know things that generic AI tools don’t. That knowledge lives in their heads, their workflows, their documents, their examples, and their professional judgement. The challenge isn’t getting access to AI. It’s making AI competent in your specific context.
That’s what I help with.
What I do
I design and build AI systems that encode professional expertise. The starting point is always the same: understanding what your experts actually know, how they make decisions, what source material matters, and what generic AI gets wrong in your domain. From there, the work is encoding that into systems that retain it.
This might look like a set of AI tools your team uses daily. It might be a knowledge infrastructure that makes your organisation’s expertise queryable. It might be a training programme that helps your people encode their own expertise rather than just use off-the-shelf AI.
Typical work
- AI strategy and readiness assessments
- Expert knowledge capture and workflow mapping
- AI product design and prototyping
- Document-heavy knowledge systems
- Source-grounded retrieval and synthesis workflows
- Human-in-the-loop quality gates for client-facing output
- Workshops for leadership teams and professional staff
Who I work with
Education organisations, professional services teams, L&D functions, research teams, and development partners who want to move beyond generic AI adoption into something that actually reflects how their organisation thinks and works.
Most of my project experience is across Sub-Saharan Africa and the Middle East, with a particular focus on contexts where generic AI tools fall short: different curricula, different languages, different infrastructure realities, and different professional norms.
How to engage
I work in three ways depending on what you need:
- Learn – Workshops and training that help your team understand expertise encoding and what it could look like in your context.
- Done with me – Collaborative design process where we build the system together, with your experts doing the knowledge work and me doing the encoding.
- Done for me – Full design and build of an AI system tailored to your domain.
If you’re not sure which fits, start with a conversation.
Get in touch
If your team’s most valuable knowledge lives in people’s heads, scattered documents, or repeated judgement calls, I can help you turn it into AI infrastructure that lasts. You can also read more about expertise encoding and NiallOS, my working proof of concept.